Is
there a free trial period?
No, but there is a
5-day grace period. If you cancel within the first 5 days of your
account being activated, you will receive a full refund of the
subscription price. We will always try to solve any performance or
technical issues that you may have within that 10-day period.
What happens
if I want my money back after the grace period?
If you decide
that you want to terminate your service with Aispc after your 10-day
grace period has expired, and you have purchased annual service then
your account will be assessed a $15.00 termination fee and converted
to a month-to-month account. You will then be refunded the
difference. There are no refunds on month-to-month accounts.
Is there a
difference in quality between the networks?
In short, No. All
of our networks have very good QoS (Quality of Service) ratings. All
of our networks have in excess of 99.9% up time on a national level.
Any POP (Point of Presence) can experience connectivity issues on
occasion, but none of our networks experience ongoing customer
support issues. No matter what network you choose, you will get the
best possible service.
I'm having
problems with my account, who do I call?
Aispc provides a
toll free customer service / tech support number to all of its
subscribers. Cant get logged on? Problems with your email? Wonder
when your account will expire? Need to change your billing info?
Everything can be handled with one call to 1.877.421.9016.
Doesn't
Unlimited service mean I can stay on 24 hours a day 7 days a week?
In short, No, it
doesn't. Unlimited service means that whenever you need to sit down
at your computer and use the internet, it will be there for you.
This is what is commonly referred to in the industry as "Attended
Use". Leaving a computer parked on a connection 24 hours a day is
what is known as dedicated service. Please refer to our Terms of
Service (
TOS ) for full disclosure.
What does 24/7
E Mail support mean?
All e mail
inquiries are answered within 24 hours, usually within 12 hours and
sometimes, depending on the volume in queue, in real time. The e
mail support system is monitored 24 hours a day, 7 days a week. E
mail support cost a fraction of phone support and allows us to keep
our cost manageable, which in turns allows us to keep our service
prices low.
What's the
difference between customer support and technical support?
Customer
support simply pertains to account info. You want to change
the credit card or checking account you have your subscription on.
You need to add a 2nd e-mail box to your account. You want to change
your password. These are typical customer service issues. You also
can report any network outages or performance issues to customer
service.
Technical
support pertains to PC, software, hardware or operating
systems configurations that may apply to your internet connectivity.
We provide an on-line library of technical support articles.
Support issues of all kinds (customer and technical) can always be
addressed via our e mail support system.
You have
17,000 numbers available to me, but they are on different networks,
can I move between them at will, or do I need to ask first?
Yes,
you can move between the networks at will, and yes you must
ask first. Your authentication domain provided you at signup
is only good for the network you initially choose. All network
changes are processed on the first day of each month. If you have to
switch networks, then you will need to notify us via e mail at
support@aispc.net and let us know
your user id, current access number and network, and the access
number and network you want to move to.
I've signed up
for service and want my 2nd e mail account. How do I get it?
Simple e
mail your desired parameters (user id and password) for the e mail
box to
support@aispc.net.
If the user name is available, the 2nd account will be set up within
24 hours. If it is not, you will be contacted for another choice.
I just signed
up and want my personal web space, what do I do?
To signup
for the 10 meg space simply drop us an e mail at
support@aispc.net.
